What our Customers say...
SERVPRO was fabulous! If I could give them more stars, I would! They were courteous, polite, and so helpful. They came on time and seemed genuinely concerned for our home. I couldn't have asked for better help. Thanks SERVPRO!
I can't rave enough about the service Liron provided to me even before she came out here. It simply doesn't get better than this. I learned so much about some not-too-pretty little problems that my dwelling was having. I really wasn't feeling good about the situation at all, but she took all the time it took to explain everything to me so that we could get to the bottom of it and start moving toward a solution. She also provided me with referrals to the other professionals who were able to help me as well. So much kindness, patience, thoroughness, and knowledge. When I went to others, I ended up getting misinformation. She working with me to clear up these misunderstandings, even though they were caused by her competitors. I cannot recommend her service enough- just a paragon of professionalism and helpfulness.
I've used SERVPRO of Sorrento Valley twice now for home in Point Loma and for work in San Diego. They are the ones to call and I couldn't get over how fast they arrived! Awesome team to have on your side when things go south.
Responsive and professional, Jim is the "go to guy" for water/fire damage in SD
The Sorrento Valley branch of SERVPRO has been our HOA Management company's "go to" for years for remediation and temporary relocation of residents and their personal items. They are responsive, communicative, and perform quality work and excellent service to our HOA communities, residents, and HOA Managers. The owner has a strong team of dedicated staff who are attentive to the needs of our residents. They're a trusted industry partner that shares our core value of providing great customer service. Highly recommend!!
SERVPRO Sorrento Valley came highly recommended. I was so pleased with their quick response time, their professionalism and complete service!
They left my place better than before, as if nothing ever happened!
SERVPRO assists me for all my property management needs. I have over 20 properties and they are my "go-to" for remediation and temporary relocation of residents' personal items. Liron is wonderful! She is so responsive and keeps me updated on projects they are working on. Thanksgiving day we had a flood and they were out within an hour with sand bags and saving the day as my manager was overwhelmed with the rain and flooding. They are quick to supply a bid, perform the work and provide excellent service to my manager, resident and myself. Jim the owner cares! He has a strong team of dedicated and passionate employees. This is the only SERVPRO branch I recommend. I have been working with them for years and will continue the partnership! Thanks for ALL you do Liron, Jim and TEAM!
This is the 3rd time my condo complex has contracted SERVPRO to do repairs caused by water damage due to a broken pipe in my Unit. On this occasion- Nov 2019- I want to specifically recognize and commend Carmen in the scheduling dept. She understood and appreciated my concerns in getting this repair job quickly. She always communicated
promptly and eased my concerns. She was even "on call" on Thanksgiving Day and was able to schedule the final repair to my Unit.
This kind of exceptional customer service, sadly, is rare and makes her an asset to SERVPRO and helps them an exceptional company as well. KUDOS CARMEN!
Also a special thank you to Thomas for going above and beyond by installing plastic covering to the gaping hole in my ceiling that had to be left before the next step of repairs could be approved.
THANK YOU SERVPRO!
As a manager of Homeowners Associations my top priority is getting remediation and restoration done quickly, efficiently, cost effectively, and within the confines of the ever-changing California laws which govern processes for remediation, abatement etc.
When I have a water damage, mold remediation, bio-hazard cleanup, or restoration issue they are my first call. I am always greeted in a friendly manner on the phone, and always responded to in a matter of minutes if contacting them with work orders via email. The residents I manage constantly send me correspondence regarding SERVPRO Sorrento Valley thanking them for a job well done.
Liron, Wendy, Alicia, Carmen, Hany, Tyrone, Jim and everyone at SERVPRO Sorrento Valley- THANK YOU. Working with you is always a pleasure and I appreciate the fact that I can make a phone call or send an email and know with certainty that the issue at hand will be addressed with the utmost care, and in a timely manner.
Last winter during the rainy storms our home was flooded. Unfortunately our insurance didn't cover anything. We were referred to SERVPRO by a friend and they came in and handled everything so well. We were concerned about how long everything would take but they made sure to update us throughout the demo and repairs. The staff was extremely understanding and we felt like they really cared about us.
After our house caught on fire, SERVPRO came in to handle the whole process. They took care of all of our contents, cleaned the house inside and out, and were very courteous and informative throughout the process.
Staff and personnel of SERVPRO were outstanding!
I would like to say that the SERVPRO gentlemen that came to dry out and demo our house that we are renovating did a thorough and detailed job. Everything was professional from the moment they walked through the door. Braden and Eduardo made sure that everything was properly executed. Seeing that there was a leak from the roof from the rain over the last couple of days. That managed to seep through and made a pretty good amount of water damage. But they assessed the damage and made quick of the resources. Extremely pleasant and considerate about the time and efficiency about the work to be done. In the future we will definitely recommend and utilize the SERVPRO company. Again thank you Braden and Eduardo for their excellent work.
Michael and crew exceeded my expectations and ensured that my family was safe.
All SERVPRO personnel were courteous and polite. I really appreciated their professionalism.
If I could give 10 stars I would.
I had already called our insurance company, who recommended SERVPRO and we advised that we'd already called someone else. My husband called this location, while I called an alternate SERVPRO location. The OTHER location said they couldn't get someone out until the morning, so we declined their offer, and proceeded with asking the Sorrento Valley/UTC location to send someone out. Michael L and his associate (cannot remember his name - sorry) were at our house within an hour and quickly started setting up their equipment. Both individuals were EXTREMELY genuine in their concern for our chaos and eager to ell us they would get things under control shortly. They did just that.
From the early morning that Sunday to the Friday afterwards, Michael was in constant communication, with trying to work around OUR schedules to check the progress, work with the adjuster, etc. We were blown away with the professionalism and compassion Michael demonstrated, especially knowing we had another medical issue that rose in the midst of this displacement from our home.
I highly recommend this group, and if you get Michael assigned to your loss, consider yourself very lucky. We wished we had called SERVPRO (Sorrento Valley/UTC) originally, and we likely would have minimized the ensuing damage that continued to happen, due to the delay in the competitor.
They did a wonderful job!
I only work with the best vendors out there and that is why I only work with Jim (the owner) and his team at SERVPRO. I manage condominiums and water intrusions and damage are my worst nightmare. The crew gets out to the condo immediately, handles the situation efficiently and professionally, and they get the job done right at a great price. Jim is always available by phone or email to provide me with updates and recommendations, and their office manager is also up to date with everything that is going on. Jim always makes sure that every job is 100% done and done right! My mind is at ease once I hand over the job to SERVPRO of Sorrento Valley. I recommend SERVPRO Sorrento Valley to homeowners, HOA and property managers, insurance companies.. everyone! Thank you for always doing a fabulous job!
Our condo units were under construction with the least efficient contractors. When the rains came 60 units had water damage. Fortunately SERVPRO got on the case immediately and the contrast of their professionalism and quality is unbelievable.
Liron is great. Since she convinced us to try SERVPRO we have been pleased by their performance. When we need a restoration company it is precisely because there are big problems. SERVPRO helps us develop a restoration plan that gets our residents back into their homes where they want to be. Then they work diligently to make it happen.
I've been working with them for a few years now and awesome service comes out of this place!
I had a great experience with SERVPRO of Sorrento Valley. A friend of mine recommended them after we discovered a leak from the toilet and it has been a pleasure working with them. Liron is great and really kept reassuring me things would work out and they did. Rick was great, kept in constant contact with me, letting me know when things were happening and what the next steps were. I LOVE our bathroom, they all did a fantastic job.
This company deserves a 10. I had a leak in a kitchen pipe which extended into the living room. The plumbers discovered the leak and repaired it but there was a lot of dampness in the walls. SERVPRO came out to dry things out and then later do the restoration work. Everything is back to the way it was and I could not be happier with every phase of their work. All the employees were wonderful and did a top notch job.
I had to make an unfortunate call to SERVPRO of Sorrento Valley due to a family member passing away and found in their home. I was recommended to this specific SERVPRO from the corners office. I called and spoke with Leticia, she was very kind, compassionate, answered all my questions and even helped guide me on how to inquire with insurance. The other places I called were so invasive and unsympathetic and treated me as another call.
Leticia was very patient with all my questions and even followed up with me. Now that's customer service and had to share. Thank you.
I just want to compliment Braden Ware and SERVPRO for the fine service and prompt attention to our leak in the shower. They dried the dampness and cut into the wall to allow room for the plumber to *fix the leak. All accomplished in a professional manner.
Recently a good friend of mine had a water line blow out in the master bath. After the insurance company was informed they sent out SERVPRO. BRAYDEN from SERVPRO from the Sorrento Valley office was at the door within 45min. He immediately started air scrubbers,and dehumidifiers to start the dry out operation. He worked until 11pm that night and was back the next morning, a Saturday, with a crew to start the job of exposing areas of concern. Brayden and his crew worked tirelessly on the job until it was completed. With his professional approach my friends house and personal belongings were treated like they were his own. This kind of treatment is often lost in today's world. Brayden went above and beyond the call of duty to make sure that my friend was at ease and worry free during this whole ordeal.
In conclusion I would and will definitely recommend the Sorrento Valley SERVPRO office to everyone. Especially Brayden himself. Outstanding work Brayden I can't tell you how much you are appreciated buy everyone here.
Sincerely, Bob Watson.
I just want to thank Danny and his team for the AWESOME service I received! He gave me updates all the time while attending to the customer needs. Thank you so much and I know I can always count on SERVPRO of Sorrento Valley!!!!
Oscar was very helpful and courteous!
The customer service we have received all along the way has been wonderful and we will definitely be letting our insurance company know how terrific the services from SERVPRO Sorrento Valley have been.
Every SERVPRO worker we have dealt with has been professional and absolutely wonderful!
Extremely friendly, knowledgeable, on time, and always willing to answer any questions. Totally satisfied with performance. Mike is the tech that helped us, he was extremely professional.
Tyrone was very good at communicating with us and resolving a few accidents that occurred.
They were great, fast, and professional.
They were great! Did more than I expected. Very professional and caring.
All of the team members were courteous, always prompt, arrived when they said they would, and caused no delays. They also explained the process to us clearly, and let us know what each step of the process would entail.
I don't know much about the process, but the technicians worked according to our insurance carrier's requirements.
Mike was very professional and a pleasure to work with during our crisis.
Martin was the first person I met after the fire. He, and his staff worked tirelessly in order to get us in our home as quickly as possible. Martin even bought me lunch when I forgot mine! When Martin couldn't remove the cooktop due to our insurance carrier being unwilling, Jim showed up and cleaned it himself. If I, or anyone I know ever need cleaning services again, I will absolutely be requesting SERVPRO of Sorrento Valley.
Tyrone, Martin, and the staff at my home allowed us to feel comfortable during a stressful time. They were very accomodating while we were displaced from the house for a long time.
The staff was very patient and allowed time to answer my questions and explained in detail any issues I was concerned about.
I would like to thank everyone at SERVPRO Sorrento Valley! Especially Martin for his flexibility and his sesitivity to the situation.