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Faster to your San Diego Water Damage Event

6/29/2020 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO Sorrento Valley provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Sorrento Valley arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 at 858-527-1144

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Sorrento Valley

SERVPRO of Sorrento Valley specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Why SERVPRO of Sorrento Valley for Commercial/Large Loss Emergencies

6/22/2020 (Permalink)

There's never a suitable time for a fire or water damage to arise at your commercial property. Commercial properties are often complex with numerous issues that require a quick and efficient response. We have experience ranging from dealing with a small toilet flow in a bathroom to a burst water heater on the roof of a 14 story, 114 unit high rise. In many instances, normal operations can continue in a temporary space while we restore your facility. However we understand that every minute spent cleaning up is a minute of lost revenue and productivity. So when the need emerges for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back in business. 

Fire Safety Tips

6/22/2020 (Permalink)

How prepared are you to evacuate your house if it were to catch on fire? A survey conducted by the American Red Cross shows that only 26 percent of families have developed and practiced a home fire escape plan. Below is a list of fire safety tips to follow to ensure you have an efficient and smooth fire evacuation plan.

Draw a map of each level of your home and show all doors and windows. Try to find at least two ways to get out of each room. Make sure all doors and windows that lead outside open easily.

Consider escape ladders for sleeping areas on the second and third floors. Store them near the window where they will be used.

Choose an outside meeting place a safe distance in front of your home where everyone can meet after they’ve escaped. Make sure to mark the location of the meeting place on your escape plan.

Teach children how to escape on their own in case you cannot help them. Plan for everyone in your home including pets and elderly or disabled individuals.

SERVPRO of Sorrento Valley is ready at a moments notice to help get the process started to get you back into your home asap. We're available 24/7 at 858-527-1144.

Mold Facts

6/22/2020 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, SERVPRO of Sorrento Valley can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Customer Service Excellence

5/27/2020 (Permalink)

SERVPRO of Sorrento Valley Fe is ready to answer the phone ready to help. Our goal is to exceed customer service from the first initial call, to the end of the completion of the job. We will answer any of your questions to the best of our ability to make you feel secure in your time of crisis.

What to Expect:

When you call, we will ask you several questions to determine what the problem is and help guide you in the right direction. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We do our best to accommodate our customers as far as scheduling, to working with their insurance companies and even in some cases 3rd parties. Our greatest success is seeing our customer happy and satisfied back in their home "Like it never even happened." 

Certified: SERVPRO Cleaned – A Defensive Cleaning Program

5/22/2020 (Permalink)

Certified: SERVPRO Cleaned. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Sorrento Valley today at  858-527-1144 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Are You Ready For A Natural Disaster?

5/6/2020 (Permalink)

From wildfires to earthquakes California is at risk for a natural disaster to strike at any moment. Keeping necessary items centrally located in your home can prepare you for the worst. Take the time to ensure that everyone in your family is aware of the "emergency kit." Periodically check your kit to see that batteries operate properly and food is still viable. The following is a list of items that are suggested to keep in your "emergency kit":

1. Flashlights for each family member

2. Battery-operated radio and clock

3. Extra batteries

4. Containers of bottled water

5. Canned, freeze-dried or dehydrated food, powdered milk, baby supplies for infants

6. Non-electric can opener

7. List of important phone numbers

8. First-aid kit

Following a natural disaster, there may be power outages that could last for several days. Stock canned foods, dry mixes and other staples that do not require refrigeration, cooking, water or special preparation. Be sure to include a manual can opener and eating utensils. The following items are suggested when selecting emergency food supplies. You may already have many of these on hand.

•Store at least a three-day supply of non-perishable food.

•Choose foods your family will eat.

•Remember any special dietary needs.

•Avoid foods that will make you thirsty.

•Choose salt-free crackers, whole grain cereals and canned foods with high liquid content.

•Ready-to-eat canned meats, fruits, vegetables and a can opener

•Protein or fruit bars

•Dry cereal or granola

•Peanut butter

•Dried fruit

•Nuts

•Crackers

•Canned juices

•Non-perishable pasteurized milk

•High energy foods

•Vitamins

•Food for infants

When Storms or Floods hit San Diego, SERVPRO of Sorrento Valley is ready!

5/1/2020 (Permalink)

SERVPRO of Sorrento Valley/University City  specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit San Diego, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today (858) 527-1144

San Diego Residents: We Specialize in Flooded Basement Cleanup and Restoration!

5/1/2020 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 858-527-1144

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Sorrento Valley and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

    • We are Available 24 hours/7 days per week
    • We’re a Preferred Vendor to many National Insurance Companies
    • We Bill The Insurance Directly – One Less Thing For You To Worry About
    • Our Technicians are Highly-Trained  in Water Restoration Techniques
    • We use s500 IICRC Restoration Standards
    • Advanced Inspection and Extraction Equipment 

Best Ways to Avoid Water Damage

4/30/2020 (Permalink)

Keep gutters clean, cleaning gutters biannually avoids blockages. Blockages in gutters can cause overflow. Overflow can create standing water and damage the homes foundation. Make sure to keep downspouts clean, secure, and pointed away from home.

Keep an eye out for vegetation that is close to utility pipes. Vegetation, while a great addition to making a property more pleasing to look at, can cause problems for pipes as roots can wrap and break pipes.

Know the location of the water main at your property if any issue arise it can be quickly turned off. If leaving for an extended amount of time, make sure to shut off the water main.

If experiencing a leak, make sure to investigate and try to fix as fast as possible. There is a certain risk if a leak is left unchecked. The main issue for leaks that occur over an extended amount of time is mold and mildew.

Maintain washing machine hoses as they can become old and brittle which can cause leaks.

Install water detection devices near water heaters, washing machines, dishwashers, toilets, under sinks, basically anywhere water can be flowing in the house.

Make sure water pressure coming to your housing isn’t too high. Residential systems water pressure systems are designed to handle from 40 to 70 psi. If water pressure exceeds 70psi it is recommended to install a pressure regulator to lower water pressure.

Monitor water bill, if your water usage becomes abnormally high without water usage change, then you might be experiencing a leak and further investigation is needed to find the issue.