Recent Why SERVPRO Posts

Why SERVPRO of Sorrento Valley for Commercial/Large Loss Emergencies

6/22/2020 (Permalink)

There's never a suitable time for a fire or water damage to arise at your commercial property. Commercial properties are often complex with numerous issues that require a quick and efficient response. We have experience ranging from dealing with a small toilet flow in a bathroom to a burst water heater on the roof of a 14 story, 114 unit high rise. In many instances, normal operations can continue in a temporary space while we restore your facility. However we understand that every minute spent cleaning up is a minute of lost revenue and productivity. So when the need emerges for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back in business. 

Customer Service Excellence

5/27/2020 (Permalink)

SERVPRO of Sorrento Valley Fe is ready to answer the phone ready to help. Our goal is to exceed customer service from the first initial call, to the end of the completion of the job. We will answer any of your questions to the best of our ability to make you feel secure in your time of crisis.

What to Expect:

When you call, we will ask you several questions to determine what the problem is and help guide you in the right direction. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We do our best to accommodate our customers as far as scheduling, to working with their insurance companies and even in some cases 3rd parties. Our greatest success is seeing our customer happy and satisfied back in their home "Like it never even happened." 

Precautionary Measures

4/24/2020 (Permalink)

It is important to us that our customers know the steps SERVPRO of Sorrento Valley is taking to reduce the risk of team member exposure to the virus.  The precautionary steps we have taken as a company include:

  • All tools and equipment coming into your property have been cleaned and disinfected.
  • All workers wear personal protective equipment to protect themselves while performing work.
  • We’ve all been provided with training to safely work in contaminated environments.
  • We’ve all been provided with training to identify coronavirus symptoms and carefully monitor ourselves and our co-workers.
  • We have stringent safety and health policies and procedures; and we continually strive to follow and improve our safe work practices.

Overall, we are taking the appropriate measures to ensure we don’t cross contaminate our customers, our co-workers, or our families.  We cannot make any guarantees that the virus could not enter your property, but we can tell you that we have taken every possible measure to protect customers and team members alike.

Whether it is a water loss, fire damage, or a cleaning request, please know that SERVPRO of Sorrento Valley is still here for the entire community 24 hours a day, 7 days a week.

Call us today 858-527-1144

We are Cleaning Experts

4/23/2020 (Permalink)

SERVPRO of Sorrento Valley is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Sorrento Valley 858-527-1144

IICRC Certification: Trust The Professionals

10/14/2019 (Permalink)

SERVPRO of Sorrento Valley/University City is proud to be a certified member of the IICRC: Institute of Inspection Cleaning & Restoration Certification. 

The mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries.

The IICRC is also a member of the American National Standards Institute (ANSI), further ensuring that standards are being followed on a national level.

We proudly invest in our employees and send them to the IICRC for training. After taking the classes they take a test to be certified in a number of areas in the restoration industry. As time progresses and technology advances, the IICRC stays up to date and therefore, so do we. The next time you experience a fire or water damage be assured that our technicians are professionally trained and experienced.

When Does Summer Really End?

9/18/2019 (Permalink)

Background of fall leaves with quote "Just like that summer falls into September" Summer falls into September.

Summer is the season for basking in the warm sun and rejoicing in the freedom of summer vacation. So when the rest and relaxation is shooed away for cooler days and the start of school, it’s easy to forget that the summer season is far from over.

Many consider Labor Day the final hurrah of summer, but we still have a few weeks after that celebratory first Monday of September. Summer officially ends at the autumnal equinox, when the sun is at zenith, or directly above, the equator. After the autumnal equinox the sun moves south of the equator, leaving behind a chilly autumn in the Northern Hemisphere and beckoning in spring to the Southern Hemisphere.

The year is divided into the four seasons based on the two equinoxes and the two solstices. The summer and winter solstices, which typically land around June 21 and December 22, mark the shortest and the longest days of the year. The autumnal and vernal equinoxes, which fall around September 23 and March 21, mark the points in the year when the day and the night are of equal lengths. Hence the word equinox, from the Latin roots meaning “equal night.” Astronomically speaking, these four solar events mark the middle of the seasons rather than their beginning and ending, but we separate the year into meteorological seasons which reflect the average temperature patterns and climate.

Just as the summer solstice tends to fall a little ways into summer vacation, the autumnal equinox typically falls at the end of September, a few weeks into the school year and well after the Dog Days, the hottest period of the summer.

Are you ready for the start of autumn?

Independence Day in San Diego

6/27/2019 (Permalink)

There are more fires reported on Independence Day than any other day of the year. Half of those fires are caused by fireworks. In 2008, fireworks caused an estimated 22,500 reported fires, including 1,400 structure fires, 500 vehicle fires, and 20,600 outside and other fires. These fires resulted in an estimated $42 million in direct property damage. In 2017, eight people died and over 12,000 were injured badly enough to require medical treatment after fireworks-related incidents. Although it is illegal for consumers to set off fireworks in San Diego County and City, you can still take advantage of the numerous fireworks shows put on throughout the county. Below are a list of fireworks shows taking place on the evening of 4th of July: